Support
Warranty Claims
Almost everything we sell is backed by the manufacturer's warranty. Here's how coverage works and how to get a defective item handled fast.
Manufacturer-backed
Firearms, optics, and gear are covered by their manufacturer's warranty, which governs what's covered and for how long. Many brands offer generous — even lifetime — coverage on defects in materials and workmanship. Warranty terms vary by manufacturer; check the paperwork in the box or the brand's website for specifics.
What's typically covered
Manufacturer warranties generally cover defects in materials and workmanship — things that fail under normal, intended use. They generally do not cover:
- Normal wear, cosmetic marks, or finish wear from use
- Damage from misuse, neglect, unauthorized modification, or improper ammunition
- Consumables and wear parts (springs, batteries, etc.)
- Loss or theft
Coverage window
Warranty length is set by the manufacturer. As a general reference we treat roughly the first 1 year as the typical baseline, but the manufacturer's stated terms always govern — and many run far longer.
Defective on arrival (first 48 hours)
If an item is defective or damaged when it arrives, treat it as a return rather than a warranty claim — report it within 48 hours and we'll make it right at no cost to you, including return shipping.
Defects after use
For issues that show up after you've used the item, the fastest path is usually to contact the manufacturer directly — they hold the parts, gunsmiths, and authority to repair or replace under warranty. Have your model, serial number, and proof of purchase ready.
Prefer we help coordinate? Start a request from your order's Return or Warranty option, or email us. We'll point you to the right contact and assist where we can — though warranty service is ultimately fulfilled by the manufacturer.
Firearms
Do not ship a firearm to us or to a manufacturer without contacting the appropriate party first — firearm shipments must follow federal law and, in most cases, move through an FFL. Reach out and we'll walk you through it.
Need help with a claim?
Email support@dutchwerks.com with your order number, the item, and a short description (photos help). We reply Monday – Friday, 9:00 AM – 5:00 PM ET.
